Terms and Conditions for Landscaping Morden

These Terms and Conditions set out the basis on which Landscaping Morden services are provided. They apply to domestic and commercial customers who engage us for garden design, planting, lawn care, hard landscaping, seasonal maintenance, clearance, and related outdoor works. By confirming a booking, you agree to these terms, which are intended to create a clear and fair agreement between the customer and the service provider. Please read them carefully before arranging any work.

In these terms, references to “we”, “us”, and “our” mean the landscaping contractor or business delivering the service, and references to “you” or “the customer” mean the person or organisation requesting the work. These terms apply unless we have agreed a written variation. If any part of these terms is found not to be legally valid, the remaining provisions will continue to apply in full force.

All bookings for landscaping services in Morden are subject to availability, site suitability, and acceptance of a quotation or estimate. We reserve the right to decline or cancel a booking where the scope of work is unclear, where the site conditions are unsafe, or where we are unable to obtain the materials, access, or labour required to complete the job properly.

1. Booking Process

Bookings may be made after an initial enquiry and, where needed, a site visit. We may provide a verbal estimate, written quotation, or revised proposal based on the size, complexity, and condition of the work requested. A booking is only confirmed once the customer has accepted the quotation, agreed a date or time window, and provided any requested deposit or written confirmation.

For some jobs, especially larger landscaping projects or work requiring specialist materials, we may ask for measurements, photos, or access details before confirming the booking. The customer must provide accurate information about the site, including boundaries, utilities, drainage issues, restricted access, or any known hazards. If the information supplied is incomplete or inaccurate, the final cost or timetable may need to be adjusted.

We will use reasonable efforts to arrive on the agreed date and complete the work within the expected timescale. However, landscaping and garden maintenance services are sometimes affected by weather, supplier delays, hidden ground conditions, or unforeseen site issues. In such cases, we may reschedule the work or revise the quotation if additional labour, materials, or equipment become necessary.

2. Scope of Landscaping Services

The agreed service will be described in the quotation, confirmation message, or contract summary. This may include lawn installation, hedge trimming, tree-related works where permitted, soil preparation, paving, fencing, drainage improvements, turfing, planting, garden clearance, or general maintenance. Any work not expressly included will be treated as additional and may require a separate quotation.

Where a project involves design input, planting selections, or material recommendations, those suggestions are provided in good faith but may vary depending on site conditions, seasonal availability, and customer preference. We do not guarantee that plants, lawns, or other living materials will perform identically in every setting, as outcomes may be affected by weather, watering, aftercare, soil composition, and natural variation.

Landscaping Morden services do not include ongoing aftercare unless specifically stated in writing. If the customer requires post-completion maintenance, a separate service arrangement may be made. Where the customer chooses to complete or continue some of the work independently, we are not responsible for defects, delays, or damage arising from work done by others after our services have been completed.

3. Prices and Payments

All prices will be set out in the quotation or estimate where reasonably possible. Prices may be based on a fixed fee, day rate, hourly rate, or material and labour combination. Unless stated otherwise, quotations remain valid for a limited period and may be revised if there is a change in specification, market pricing, access conditions, or the scale of the job.

Payment terms will be confirmed before work starts. For smaller domestic jobs, payment is usually due on completion unless otherwise agreed. For larger landscaping projects, we may request a deposit in advance and staged payments during the works. Any deposit may be used to secure materials, equipment, and scheduled labour and may be non-refundable where losses have already been incurred.

If an invoice is issued, it must be paid by the due date stated on the invoice. Late or overdue payments may result in suspension of works, recovery action, and, where permitted by law, interest or reasonable administrative charges. The customer remains responsible for all agreed amounts even if they are dissatisfied with part of the service, provided the work has been carried out in accordance with the contract.

4. Cancellations, Delays, and Rescheduling

If you wish to cancel or change a booking, you should notify us as soon as possible. We understand that plans can change, but cancellations at short notice may affect labour scheduling, material purchases, and reserved equipment. If you cancel after we have started preparing for the job, we may charge for costs reasonably incurred up to the point of cancellation.

Where a customer cancels within 48 hours of the agreed start time, or fails to provide access on the scheduled date, we may charge a reasonable cancellation fee to cover lost time and associated expenses. If materials have been ordered to customer specification, the customer may also be responsible for those costs, even if the main work does not proceed.

We may reschedule or cancel a booking if weather conditions, health and safety concerns, staff availability, or site conditions make it impractical or unsafe to proceed. In such circumstances, we will attempt to rearrange the work at a suitable time. We will not be liable for indirect losses arising from a change of date where the delay is caused by circumstances beyond our reasonable control.

5. Customer Responsibilities

The customer must ensure that the work area is accessible on the agreed date and that any necessary permissions, consents, or authorisations have been obtained before work begins. This includes landlord approval, neighbour agreement where required, planning permission, or permission from a managing agent or freeholder. We are entitled to rely on the customer’s confirmation that all necessary approvals have been secured.

The customer must also ensure that the site is reasonably safe and that vulnerable items, pets, ornaments, garden furniture, and personal belongings are moved or protected if they may be affected by the works. Where the customer asks us to move items, we will do so only where it is reasonable and safe to do so, and we do not accept responsibility for pre-existing damage or hidden weakness in items moved at the customer’s request.

The customer must disclose any underground services, irrigation systems, electric cables, water pipes, drainage chambers, or other concealed features that might be affected by the service. If such information is not provided and damage occurs as a result, we will not be responsible for the resulting loss unless the damage was caused by our negligence and could reasonably have been avoided.

6. Waste Removal and Environmental Compliance

Where our landscaping and garden services include clearance, pruning, excavation, or removal of materials, waste handling will be carried out in accordance with applicable UK waste regulations. We will dispose of green waste, soil, rubble, timber, and mixed waste only through lawful and appropriate channels. Waste transfer records may be kept where required by law or good practice.

The customer must not instruct us to dispose of materials illegally or in a manner that could breach environmental rules, fly-tipping laws, or local authority requirements. If the waste produced belongs to the customer and is not included in the agreed service, the customer remains responsible for its lawful removal. Any extra waste disposal work requested during the job may be chargeable.

Hazardous materials, contaminated soil, asbestos, treated timber, chemicals, oil, paint tins, or other regulated substances are not included unless specifically agreed in writing and handled in compliance with the relevant legal requirements. If such materials are discovered unexpectedly, we may stop work, isolate the area if safe to do so, and request specialist advice or removal.

7. Liability and Limitations

We will carry out all services with reasonable care and skill. However, landscaping work can involve natural materials, ground movement, weather exposure, and living plants, all of which may behave unpredictably. To the fullest extent permitted by law, we do not accept liability for losses caused by events outside our control, normal wear and tear, or the inherent characteristics of the materials used.

Our liability for loss or damage arising from our negligence, breach of contract, or failure to perform the service properly will be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law does not allow such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If there is a problem with the work, the customer must notify us within a reasonable time and give us a fair opportunity to inspect the issue and, where appropriate, rectify it. We will not be liable for issues that arise because the customer ignored aftercare instructions, used unsuitable products, altered the work, or allowed third parties to interfere with the completed service.

8. Materials, Plants, and Product Variation

Materials, aggregates, paving, timber, turf, and plants may vary in appearance, size, shade, texture, and performance. Minor variations between supplied items and samples, images, or descriptions are normal and do not constitute a defect. If a specific grade, species, or finish is essential, this must be confirmed in writing before the order is placed.

Where living plants are supplied or installed, no guarantee is given that they will remain healthy if they are affected by drought, frost, pests, disease, vandalism, poor watering, unsuitable soil, or other adverse conditions beyond our control. Any plant replacement policy will only apply if expressly stated in the quotation or contract and may depend on proper customer aftercare.

Landscaping Morden projects may use natural or recycled materials that contain small irregularities. These are typically part of the material’s character and are not defects. If the customer requests premium matching or highly specific material characteristics, this must be clearly agreed before work begins and may affect the price or lead time.

9. Complaints and Rectification

If you are dissatisfied with any part of the service, you should tell us as soon as possible after completion, providing a clear description of the issue and, where helpful, photographs. We may inspect the work, discuss possible remedies, and decide whether any rectification is required under these terms. Raising concerns promptly helps us address them fairly and efficiently.

We may not be responsible for alleged defects if the issue was caused by circumstances outside our control or by changes made after completion. Where a defect is confirmed to be our responsibility, we may choose to repair, replace, or re-perform the relevant part of the service, depending on what is reasonable in the circumstances. This process will usually be the customer’s sole remedy.

Nothing in these terms affects your statutory rights as a consumer where applicable. If the service is supplied to a business customer, the parties agree that the contract is entered into for business purposes and that any non-mandatory consumer protections will not apply unless required by law.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction over any dispute that cannot be resolved amicably.

These terms are designed to support a fair and transparent arrangement for landscaping services, whether the work involves routine maintenance or more substantial outdoor improvements. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms in relation to the agreed service.